The hourly charges they advertise near the counter is what they charge per hour... but the number of hours charged per job is that pesky "book time"... get it yet?????

And if they changed the wrong parts for what the complaint was... THAT is the case to make a stink over! They need to take their rotors back, refund your money for that and find the actual problem to fix. That should also be industry standard. If I miss-diagnose a vehicle and fix something that wasn't broken, meanwhile the original complaint wasn't fixed... then it's on ME. BMW will not pay me to NOT fix the car. It is the responsibility of the tech to find and fix the customers concern, and not by trial and error, but testing and diagnosing. If you change parts that don't fix the problem, you CAN NOT charge the customer to replace those parts... that was your mistake.

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