One thing that people don't seem to be complaining about is when the hourly rate works out in their favor. The dealer quoted me .75 hours to install the Ipod integration in the wifes 2004 325CI. When everything was said and done the install took 1.5 hours, not including the free wash. The tech who installed it also made recommendations to replace speakers, etc.. All of which were covered by the warranty. In total, I paid .75 hours and had about $1200 worth of work done. I think the best analogy I have seen on this post was the shoes that cost $25 to make and were sold for $100 - everyone is out to make a profit, sometimes they win and some times they lose, it is the average that keeps them in business.