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#1
02-21-2008, 12:21 PM
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picked up ne x5 bmw assist doesn't work
I picked up the new ride Tuesday night. So psyched!! Everything is great. The only thing is that yesterday I called BMW assist to make sure the activation went through and they said they can't "see" the car. The salesperson said she did everything she was supposed to on her end and now I have to bring it in for service. ALREADY!!! argggh! Has this happened to anyone else? Could it be somethig little that was overlooked?
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#3
02-21-2008, 01:25 PM
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yeah, We took delivery tuesday night and the salesperson said to call on wednesday to make sure everything went through. So I did, I pressed the red SOS button, the call went through, I talked to the rep but they said they couldn't "see" the vehicle. Like the GPS tracking wasn't working or something. We didn't get NAV so that doesn't give any clues. What gives? Should I make the call through the idrive itself instead of the red button? Do you think that would make a difference?
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#4
02-21-2008, 01:27 PM
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Change your location and try again.......
OBTW that should have been checked at the dealer at the time of delivery......
__________________
People pay for what they do, and still more for what they have allowed themselves to become. And they pay for it very simply; by the lives they lead. James A. Baldwin
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#5
02-21-2008, 01:37 PM
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i tried it 3 different times yestarday in 3 different locations. what a pain. I hate dealers, even though I work at one. It wouldn't be a big deal if the dealer was closer, but they're 50 + miles away. they offered to pickit up and drop it off, but still, thats a 100 miles on my lease.
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#6
02-21-2008, 01:47 PM
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Quote:
Yep, when our E90 was delivered the dealer sat in the car with us and walked us through the call/setup. I'm shocked that they let you drive off the lot without helping you set BMW Assist up.
__________________
2008 X5 3.0si ~ Platinum Bronze/Tobacco/Bamboo Premium~Premium Sound~Rear Climate~Technology~Auto Tailgate~Comfort Access~Comfort Seats~Running Boards~iPod~Sirius
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#8
02-21-2008, 04:56 PM
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Quote:
I have never heard of having to call the next day to check up. My last two cars have had the BMW Assist and I have never had to call to check. The dealer should have set it up for you. My salesman called the assist center with me in the car and confirmed the set up. (Also, I know mine does work because I accidently called while playing with the iDrive and had an operator ask if I was okay and tell me my location.)
__________________
Michael 2008 BMW X5 3.0si Space Gray/Black Nevada Leather/Bamboo Wood Trim Premium | Cold Weather | Technology | Automatic Tailgate | Comfort Seats | iPod Adapter Previous: 2004 BMW 330xi  
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#9
02-21-2008, 06:20 PM
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I should check BMW Assist to see if it's even setup. I haven't touched it once and we didn't sit together in the car at delivery to do anything with it.
__________________
'08 X5 3.0si - [delivered 1/29/08] Alpine White / Saddle Brown interior Sport | Premium | Tech | Auto Tailgate | Comfort Access | Aero Kit | Style 214 20s on Toyo Proxes S/Ts  ---> more pics <---
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#10
02-21-2008, 06:26 PM
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Yeah that reminds me, I'm going to press mine and make sure it works. I did go through the whole thing last year...
DAYM! That reminds me!! the date of delivery was 2/19/07!!! It's a year old!!!!
__________________
T 2008 BMW 135i Convertible 2007 BMW X5 3.0si 2007 BMW X3 3.0si 2003 BMW X5 3.0i (retired)
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